Warranty Policy

Last updated: March 2026

At SMALLGROWN LTD, we are committed to providing high‑quality products and ensuring customer satisfaction. This Warranty Policy explains the terms under which products purchased from smallgrown.shop may be eligible for warranty service.

Warranty Coverage

All products sold by SMALLGROWN LTD are covered by a limited warranty against defects in materials and workmanship for a period of 30 days from the date of delivery, unless otherwise stated at the time of purchase.

This limited warranty applies only to products used under normal conditions as intended and does not cover damage caused by:

  • Improper handling, misuse, or abuse

  • Accidental damage or impact

  • Unauthorized modifications or repairs

  • Wear and tear through normal use

How to Make a Warranty Claim

To make a warranty claim, please:

  1. Prepare your order number and proof of purchase.

  2. Take clear photos or videos showing the defect or issue.

  3. Contact our support team with the details.

Contact information for warranty claims:
Email: support@smallgrown.shop
Address: Sideways, North Street, Axminster, United Kingdom, EX13 5QF

Once we receive your warranty request, we will review it and contact you with further instructions within 3–5 business days.

Remedies Under Warranty

If your claim is approved under this Warranty Policy, we will, at our discretion:

  • Repair the defective product

  • Replace the product

  • Provide a refund or store credit

Shipping costs for returned products under warranty may be covered or reimbursed at our discretion.

Exclusions

This Warranty Policy does not cover:

  • Products purchased from unauthorised resellers

  • Items not accompanied by proof of purchase

  • Cosmetic damage not affecting performance

Limitation of Liability

To the fullest extent permitted by applicable law, SMALLGROWN LTD’s liability under this warranty is limited to the remedies set out above. We are not liable for any incidental or consequential losses.

Changes to Warranty Policy

We may update this Warranty Policy from time to time. Any changes will be effective upon posting on the site.

Contact

If you have questions about the warranty or wish to submit a claim, please contact us:

Email: support@smallgrown.shop
Address: Sideways, North Street, Axminster, United Kingdom, EX13 5QF